Inquiry and support for Freematics products
trackernsw
Posts: 43 Joined: Wed Oct 27, 2021 6:22 am
Post
by trackernsw Wed Oct 27, 2021 6:53 am
Hey,
I purchased 2 x Freematics ONE+ Traccar Edition
After doing the Freematics Builder configuration according to the guide. (both trackers were configured the same, same place, same PC and same sim providers "hologram") Yesterday two trackers were also tested on the road on two vehicles, and results follow;
First Tracker: Was connecting to the sim network & server, but when connected to OBD, the coordinates were showing Latitude 0.000000°, Longitude 0.000000°forwhole road trip.SecondTracker: Wasn't connecting to server and sim provider.
freematics-screenshot.PNG (49.71 KiB) Viewed 12145 times
Below are the outputs from the Freematics Builder console
First Tracker
E (202) spiram: SPI RAM not initi +K 5
Second tracker
CPU:160MHz FLASH:4MB
stanley
Site Admin
Posts: 1039 Joined: Sat Mar 01, 2014 3:15 am
Post
by stanley Thu Oct 28, 2021 12:09 am
Did you connect GPS receiver as I see you have model A and no GNSS is detected. Try powering from OBD instead of USB alone which might not supply sufficient power surge.
trackernsw
Posts: 43 Joined: Wed Oct 27, 2021 6:22 am
Post
by trackernsw Thu Oct 28, 2021 5:33 am
I did connect the external GNSS.
stanley
Site Admin
Posts: 1039 Joined: Sat Mar 01, 2014 3:15 am
Post
by stanley Thu Oct 28, 2021 10:26 am
If you see GNSS:NO there is no chance any coordinates will be obtained. GNSS receivers are not detected for some reason. Have you tried both receivers?
trackernsw
Posts: 43 Joined: Wed Oct 27, 2021 6:22 am
Post
by trackernsw Thu Oct 28, 2021 10:28 am
Let me swap the sim cards and receivers. I will let you know, in 20 minutes
trackernsw
Posts: 43 Joined: Wed Oct 27, 2021 6:22 am
Post
by trackernsw Thu Oct 28, 2021 10:37 am
stanley wrote: ↑ Thu Oct 28, 2021 10:26 am
If you see GNSS:NO there is no chance any coordinates will be obtained. GNSS receivers are not detected for some reason. Have you tried both receivers?
As for the cellular network issue, did you test with the same SIM card that works in another unit?
Done a test on the 2. device
E (202) spiram: SPI RAM not initi +K 5
Attachments
image_2021-10-28_103447.png (81.82 KiB) Viewed 12131 times
trackernsw
Posts: 43 Joined: Wed Oct 27, 2021 6:22 am
Post
by trackernsw Thu Oct 28, 2021 10:42 am
Done a test on the 1. device
CPU:160MHz FLASH:4MB
Attachments
Capture11111111.PNG (55.68 KiB) Viewed 12131 times
trackernsw
Posts: 43 Joined: Wed Oct 27, 2021 6:22 am
Post
by trackernsw Thu Oct 28, 2021 10:43 am
tests were done on my desk, let me try it on OBD.
stanley
Site Admin
Posts: 1039 Joined: Sat Mar 01, 2014 3:15 am
Post
by stanley Thu Oct 28, 2021 10:49 am
Make sure to always change the GNSS option to external while compiling as you use external one.
stanley
Site Admin
Posts: 1039 Joined: Sat Mar 01, 2014 3:15 am
Post
by stanley Thu Oct 28, 2021 10:52 am
Please also change following line in FreematicsPlus.cpp (the library) so more information can be obtained. Tick "Rebuild libs" before compiling again.