2x Freematics ONE+ Traccar Edition aren't working

[trackernsw]

?

[trackernsw]

SIM card not inserted correctly or you are using a not very proper SIM adapter.

???

[stanley]

Looks all good. So it is just the optus sim card not working? Hologram sim card still works well?

[trackernsw]

One device has the Hologram and the other has Optus.

Device A : (Optus Sim)
Isn't connecting to the server

Device B : (Hologram Sim)
Isn't connecting to the server (sometimes it connects, then disconnects, then becomes online but on GPS location, like the vehicle is on the road, last update was 30 hours ago.)

BELOW OUTPUT IS FOR THE DEVICE A

another round of serial ouput.

CPU:160MHz FLASH:4MB
IRAM:351KB
DEVICE ID:E5910RGP
TYPE:16
MEMS:ICM-20948
ACC BIAS:0.00/-0.02/1.01
GNSS:OK
OBD:NO
SD:29832 MB total, 1 MB used
1.CSV
2.CSV
3.CSV
4.CSV
5.CSV
6.CSV
7.CSV
8.CSV
9.CSV
10.CSV
11.CSV
12.CSV
13.CSV
14.CSV
15.CSV
16.CSV
17.CSV
File: /DATA/1.CSV
[BUF] 3 samples | 26 bytes | 3%
CELL:SIM7600E-H
[BUF] 11 samples | 98 bytes | 12%
[BUF] 19 samples | 170 bytes | 21%
NO SIM CARD
[BUF] 26 samples | 236 bytes | 31%
CELL OFF
[BUF] 35 samples | 314 bytes | 40%
[BUF] 44 samples | 392 bytes | 50%
[BUF] 52 samples | 464 bytes | 59%
[BUF] 61 samples | 542 bytes | 68%
[BUF] 70 samples | 620 bytes | 78%
[BUF] 79 samples | 698 bytes | 87%
[BUF] 88 samples | 776 bytes | 96%
[BUF] 90 samples | 796 bytes | 100%
[FILE] 1KB
[BUF] 89 samples | 790 bytes | 100%
[BUF] 91 samples | 802 bytes | 100%
[BUF] 91 samples | 802 bytes | 100%
[BUF] 93 samples | 814 bytes | 100%
CELL:SIM7600E-H
[BUF] 93 samples | 814 bytes | 100%
[BUF] 93 samples | 814 bytes | 100%
NO SIM CARD
CELL OFF
[BUF] 93 samples | 814 bytes | 100%

er

[trackernsw]

There must be a way to get these trackers working with a Traccar server

[trackernsw]

Stanley, can we meet up and so we can get these trackers working.
I'm located in Prestons, NSW.

The problems are simple;
- Optus sim isn't working (but one of the hologram is working, won't be using the hologram, i need both trackers to use optus sim, waiting for the new 2nd optus sim to arrive)
- one of the trackers is inputting

Code: Select all

[ 10925][E][sd_diskio.cpp:126] sdSelectCard(): Select Failed
[ 10925][E][sd_diskio.cpp:790] sdcard_mount(): f_mount failed: (3) The physical drive cannot work
[ 11228][E][sd_diskio.cpp:126] sdSelectCard(): Select Failed
NO SD CARD

[stanley]

I see your optus sim card seems very scratchy. Is it an used one?
I have a amaysim sim card which uses optus network and it works fine.
Your last error message is about microSD card. Are you using microSD card from us?

[trackernsw]

the Optus sim is brand new, received it 2 weeks ago, and it works fine with my phone.

The MicroSD card was supplied by you guys with the tracker, yes that was the last error message.

Freematics Store - Order 13289

[stanley]

Please re-format the microSD cards. They are tested plugged in the units before shipping and should never fail. I don't know what has happened to your unit which has so many unexpected issues. It's over one hour drive for me to come to you and I am busy otherwise I could bring a new unit and swap with you easily. I'll let you know when I will pass by.

[trackernsw]

I have re-formatted the micro SD card, still the same issue.

[ 10924][E][sd_diskio.cpp:126] sdSelectCard(): Select Failed
[ 10924][E][sd_diskio.cpp:790] sdcard_mount(): f_mount failed: (3) The physical drive cannot work
[ 11227][E][sd_diskio.cpp:126] sdSelectCard(): Select Failed
NO SD CARD

Where are you located?